TERMS & CONDITIONS

The name ‘Fluid Detailing and Valeting ltd, and its logo, are registered trademarks and must not be copied, modified, or republished in any way without written permission from Fluid Detailing and Valeting ltd.

1.1 All content and photography contained within this website, unless otherwise credited, is the property of Fluid Detailing and Valeting ltd, and may not be used, copied, modified, or republished without the written permission from Fluid Detailing and Valeting ltd.

1.2 Any links to Third Party websites are provided for information only. We do not review, endorse guarantee information contained within them.

1.3 If you would like to link to this website, you may do so providing you do not represent any false information, or misrepresent your relationship with Fluid Detailing and Valeting ltd.

Guarantee

2.1 Due to the nature of our work, we do not offer or imply any sort of guarantee or warranty. We are happy to offer advice on how to care for your vehicle following a detail but cannot be held responsible for your actions, or any subsequent damage caused to the finish, directly or indirectly by yourself (i.e. taking your vehicle through a car wash).

2.1 Where a guarantee is offered by a product manufacturer, we confirm that we will apply that product in accordance with the manufacturers training and instructions. Any terms and conditions applicable to the guarantee will be made clear to you at the time of booking and/or completion, and the process through which any claim would be made.

Vehicles

3.1 Fluid Detailing and Valeting ltd will take every care and reasonable precaution to safeguard your vehicle from damage or theft.

3.2 Vehicles left with Fluid Detailing and Valeting ltd will not be driven, other than to be moved around the Studio. Whilst in our care, the vehicle will be fully comprehensively insured against theft or damage, underwritten by U.K Insurance Limited.

3.3 Your car will be covered by our fully comprehensive insurance, and every reasonable precaution will be taken to ensure its safety.

3.4 Fluid Detailing and Valeting ltd will not be held responsible for faults that develop on the car, whilst in our care, that are unrelated to any work we have done. For example, airbag lights (where the interior has not been removed) and engine light illumination. In these events, we will inform you as soon as possible.

3.5 Fluid Detailing and Valeting ltd will not be held responsible if work cannot be completed due to previous repair work, undisclosed information, or factors that could not be reasonably foreseen or prevented. Fluid Detailing and Valeting ltd will not be held responsible for any subsequent loss caused by work not completed within the originally agreed timescale, nor will you be liable for compensation.

Bookings, payments, and cancellations

4.1 At the time of booking, a deposit payment of £100, is required. This can be made by bank transfer or credit/debit card. If your deposit is not received within 7 working days of the date of booking (unless otherwise agreed), the dates may be offered to other clients.

4.2 You may amend the date, or cancel your booking, and receive a full refund, up to 7 days before the date of the booking. This date will be stated on the invoice supplied for your deposit. After this date, no refund will be offered, and the deposit cannot be transferred to another date. To make a new booking, a new deposit will be required.

4.3 If we are unable to commence the washing process due to adverse weather or other unforeseen circumstances, Fluid Detailing and Valeting ltd may, at their discretion, offer you an alternative date and transfer the deposit, or offer you a refund. There will be no compensation for subsequent loss if Fluid Detailing and Valeting ltd is unable to carry out the wash process due to weather or other unforeseen circumstances.

4.4 Payment of the balance due will be required on the day of completing the work. There are no exceptions to this. Payment can be made by credit/debit card, cash, or by bank transfer in advance (cleared funds must reach our account before your vehicle will be released).

4.5 Where work is being carried out to correct a problem caused by a Third Party, Fluid Detailing and Valeting ltd respectfully require that you make full payment upon completion of the work, and it is your responsibility to reclaim your costs from the Third Party.

4.6 If, as part of a detail, work is to be carried out by one of our carefully chosen partners (e.g. bodyshop services, wheel refurbishment, etc), we reserve the right to request partial or full payment for that in advance.

4.7 Further to 4.6, there may be occasions where additional work is required beyond what was initially quoted and couldn’t reasonably be identified or foreseen at the time of booking. For example, during wheel refurbishment, it may be found a wheel needs straightening, metal tyre valves need replacing, or due to tyre pressure monitoring systems, a sensor (or sensors) may need to be renewed. We will endeavour to contact you immediately when we are made aware of this, but any additional costs shall be your responsibility, and Fluid Detailing and Valeting ltd shall not be liable for these.

4.8 Prices quoted on the website are “prices from”. Actual prices are dependant of various factors and will be agreed with you once the vehicle has been fully inspected.

By making a booking with us, you agree to the terms and conditions set out here.